Frequently Asked Questions

Are the fireplace mantels solid beam?

  • Yes and No … we carry two types of Mantels:

    • Our Modern Sleek Mantels have a hollow core and can be made out of various types of wood.

    • Our, Historical Mantels are solid beams from the Early 1800’s and 1900’s

What kind of wood do you use for your product?

  • We offer a range of wood types, including maple, ash, white oak, walnut, and rustic pine. Each wood is sustainably sourced and selected for its quality and character to fit our handcrafted furniture designs.

How long does it take to fulfill an order?

  • It takes 7-10 business days to fulfill an order. Each product is made to order and goes through our rigorous quality control process.

How long does shipping take?

  • Shipping usually takes 2-6 days, depending on where you are located.

Can I request expedited shipping?

  • Yes, we offer expedited shipping. The shipping price will depend on the product dimensions and your location.

Can I return or exchange an item?

  • Yes, we are happy to accept returns or exchanges for any defects or damages due to shipping. You can see our return and exchange policy here.

Can I get a custom order?

  • Yes, we offer custom orders for no additional cost. You can start that conversation here.

Where are you based?

  • We are US-based in Western NY . You are always welcome to visit us at our public showroom here.

How do I track my order?

  • We provide order tracking information when your order is shipped. Feel free to reach out to us if you haven't received your tracking information.

Can I ship to Canadian addresses?

  • We do ship to Canadian addresses. Shipping price would be dependent on the product dimensions. Contact us here to get a more accurate shipping price.